
Frequently asked questions
Allowances are pre-determined dollar amounts included in an estimate to help the owner budget for finish items in a project. Once an item is selected, it is billed at cost. This can lead to either savings or a change order if the total cost exceeds the allowance amount. Each contractor uses different pricing brackets—such as base, median, or luxury—to establish these allowance amounts. ECC offers more generous allowances in the high-median to lower-luxury range to ensure our clients have a wide selection of choices without the need for a change order.
Absolutely! ECC aims to make this process as stress-free and enjoyable as possible during what can be a disruptive time in a home. We often receive inquiries about whether clients can take on some of the work themselves. Except for mechanical tasks, we are happy to collaborate with you on the aspects you'd like to handle and those you'd prefer us to take care of.
If you encounter non-emergency issues after business hours, please contact your project manager directly. We understand that unexpected situations can arise at any time, and we are committed to providing timely support. Your project manager will address your concerns and guide you through the necessary steps. In case of an emergency, prioritize safety by contacting the appropriate authorities immediately.



